March 25, 2020

Our thoughts go out to the individuals, businesses and communities that have been affected by COVID-19.

Grant Mercantile Agency, Inc. is committed to protect the health and safety of our employees, their families, our clients and our communities while maintaining a constant level of customer service.

As the situation with COVID-19 has evolved, Grant Mercantile Agency, Inc. has had to make changes to our staff to allow employees to be home during this time where their families need them. In doing so, we have reduced our staff size and are changing our office hours for the time being to be 8:00 a.m. to 4:30 p.m. Monday through Friday.

Please be assured that this reduction in office hours will not affect the service you or your customers receive from our office. Customers who wish to make payments will continue to have access to our online payment portal and IVR payment line which will allow them to stay safe in their home to pay using a checking account or debit/credit cards. We will continue to post those payments to the accounts with no delay.

If you do not have access to our client portal, now is a great time to reach out via email to and request such access. Through our client portal you will continue to be able to view the most up to date information we have on the accounts assigned with our office. The necessary personnel will continue to monitor email and respond as timely as possible.

Thank you for your continued support and understanding in these difficult times.

Grant Mercantile Agency, Inc.

Grant Mercantile Agency has decades of experience collecting for all facets of the healthcare environment. Our healthcare clients enjoy high recoveries due to the efforts of our skilled, courteous and professional staff along with our distinguished technological capabilities. We are acutely aware of the importance of maintaining excellent public relations between your patients and our agency.

We take pride in our integrity and excellent reputation as professional debt collectors. GMA has a proven track record for providing superior service and satisfaction while maintaining high recoveries at competitive rates. By providing our collectors with proper training they are better prepared to assist your patient in resolving their financial problems and obtaining payment when others might have failed. 

GMA wants your business and you deserve the very best from your collection agency. No where else will you find a professional debt collection company with more dedication and determination to earn your business and loyalty. Please contact our sales staff for assistance and references.