March 25, 2020

Our thoughts go out to the individuals, businesses and communities that have been affected by COVID-19.

Grant Mercantile Agency, Inc. is committed to protect the health and safety of our employees, their families, our clients and our communities while maintaining a constant level of customer service.

As the situation with COVID-19 has evolved, Grant Mercantile Agency, Inc. has had to make changes to our staff to allow employees to be home during this time where their families need them. In doing so, we have reduced our staff size and are changing our office hours for the time being to be 8:00 a.m. to 4:30 p.m. Monday through Friday.

Please be assured that this reduction in office hours will not affect the service you or your customers receive from our office. Customers who wish to make payments will continue to have access to our online payment portal and IVR payment line which will allow them to stay safe in their home to pay using a checking account or debit/credit cards. We will continue to post those payments to the accounts with no delay.

If you do not have access to our client portal, now is a great time to reach out via email to gma@sti.net and request such access. Through our client portal you will continue to be able to view the most up to date information we have on the accounts assigned with our office. The necessary personnel will continue to monitor email and respond as timely as possible.

Thank you for your continued support and understanding in these difficult times.

Grant Mercantile Agency, Inc.


Medical Collections

Ambulance

GMA services a wide range of healthcare professionals, including ambulance companies, EMS billing and medical billing companies, single practitioners, medical groups of all sizes and numerous radiological groups.

We also provide services to retail, commercial and government agencies as well. Our healthcare customers account for 95% of our business.

We understand that quality control is a byproduct of good hiring, good training, positive energy and high company morale. Call us today to benefit from our strategy.

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