March 25, 2020

Our thoughts go out to the individuals, businesses and communities that have been affected by COVID-19.

Grant Mercantile Agency, Inc. is committed to protect the health and safety of our employees, their families, our clients and our communities while maintaining a constant level of customer service.

As the situation with COVID-19 has evolved, Grant Mercantile Agency, Inc. has had to make changes to our staff to allow employees to be home during this time where their families need them. In doing so, we have reduced our staff size and are changing our office hours for the time being to be 8:00 a.m. to 4:30 p.m. Monday through Friday.

Please be assured that this reduction in office hours will not affect the service you or your customers receive from our office. Customers who wish to make payments will continue to have access to our online payment portal and IVR payment line which will allow them to stay safe in their home to pay using a checking account or debit/credit cards. We will continue to post those payments to the accounts with no delay.

If you do not have access to our client portal, now is a great time to reach out via email to gma@sti.net and request such access. Through our client portal you will continue to be able to view the most up to date information we have on the accounts assigned with our office. The necessary personnel will continue to monitor email and respond as timely as possible.

Thank you for your continued support and understanding in these difficult times.

Grant Mercantile Agency, Inc.


Grant Mercantile Agency has more than four decades experience successfully handling Business to Business collections for our receivable partners, including some of America’s finest corporations. Valued most by our clients is our long-standing history of providing consistent, responsive customer service and our comprehensive reporting capabilities.

Key to the success of any true commercial collection agency is its active utilization of the Commercial Law League of America’s worldwide network of attorneys. Our highly qualified team of professionals analyzes accounts and arbitrates or negotiates the best possible repayment terms. When we determine that your debtor has the ability and/or assets to pay, but refuses or fails to pay, GMA may seek client’s approval to take legal action. GMA will also report collection accounts to Experian, Trans Union and Equifax.

When necessary, GMA will locate and forward your account to a licensed, bonded and skilled collection attorney virtually anywhere in the world. GMA’s staff will monitor and manage the collection process straight through to resolution so that you can stay focused on your day-to-day operations. We will keep you updated on the collection progress with monthly Remittance Advice Statements, Activity Reports and Cancellation Reports.

You deserve the very best from your collection agency and GMA’s competitive rates and unique qualifications are second to none. No where else will you find a professional debt collection company with more dedication and determination to earn and retain your business and loyalty.

Please contact our Client Services/Business Development staff for assistance.