March 25, 2020

Our thoughts go out to the individuals, businesses and communities that have been affected by COVID-19.

Grant Mercantile Agency, Inc. is committed to protect the health and safety of our employees, their families, our clients and our communities while maintaining a constant level of customer service.

As the situation with COVID-19 has evolved, Grant Mercantile Agency, Inc. has had to make changes to our staff to allow employees to be home during this time where their families need them. In doing so, we have reduced our staff size and are changing our office hours for the time being to be 8:00 a.m. to 4:30 p.m. Monday through Friday.

Please be assured that this reduction in office hours will not affect the service you or your customers receive from our office. Customers who wish to make payments will continue to have access to our online payment portal and IVR payment line which will allow them to stay safe in their home to pay using a checking account or debit/credit cards. We will continue to post those payments to the accounts with no delay.

If you do not have access to our client portal, now is a great time to reach out via email to gma@sti.net and request such access. Through our client portal you will continue to be able to view the most up to date information we have on the accounts assigned with our office. The necessary personnel will continue to monitor email and respond as timely as possible.

Thank you for your continued support and understanding in these difficult times.

Grant Mercantile Agency, Inc.


"Right from the start, Grant Mercantile impressed us with their efficient, professional manner – an approach that not only inspired confidence, but also generated the results we were looking for. We needed an effective solution to the problem of collecting on bad debt accounts. By partnering with GMA, we have been able to consistently minimize our overall credit losses. Because of its years of experience and worldwide commercial collections expertise, GMA has been able to provide us with the best in class third party International Collection services. From their state-of-the-art Internet Client Access system to their helpful, knowledgeable, friendly collection staff, our experience with GMA confirms to us that we’ve partnered with true leaders in the global commercial collection industry."