October 26, 2020

Our offices in Oakhurst are currently closed due to a Public Safety Shutoff. Pacific Gas & Electric estimates the power to be restored sometime on Tuesday. We should be able to resume our normal operations on Wednesday if there is no delay in restoration. We will be working with reduced staff from our Fresno location during the outage as most of our staff’s homes are also affected. Please email any questions to gma@grantmercantile.com or access account information via our client portal, a response may be delayed.


GMA takes great pride in providing superior service and exceptional recoveries. Our consistent work ethic and innovative collection services have earned us an excellent reputation for our professionalism, courtesy and positive public relations.

GMA's collectors are trained to assist debtors as counselors and advisors. Our goal is to help our debtors repay their debts as quickly as possible. By using a positive collection approach, our debtors are allowed to maintain their sense of pride. This philosophy helps preserve good will and positive public relations. By treating others as they would like to be treated, our collectors are highly effective.

This commitment to superior customer service extends to all facets of our business and is largely responsible for GMA's perennial success. Because GMA's clients enjoy more freedom to interact with our management and staff, they enjoy a greater degree of control and influence over the collection process. This allows more opportunities for our clients to access custom solutions that conform to their specific needs.

Over the years, GMA's management and staff have been recognized by their peers and trade organizations for their academic achievements, dedicated service and contributions to our industry. In addition to our high performance standards, commitment to excellence, professionalism, ethics and integrity, you can be assured that GMA maintains strict compliance with all local, state and federal regulations, including those contained in the California Civil Code, the Robbins-Rosenthal Fair Debt Collection Practices Act, the Federal Fair Debt Collection Practices Act (FDCPA), the Federal Fair Credit Billing Act (FCBA) and the Federal Fair Credit Reporting Act (FCRA), to name a few.