March 25, 2020

Our thoughts go out to the individuals, businesses and communities that have been affected by COVID-19.

Grant Mercantile Agency, Inc. is committed to protect the health and safety of our employees, their families, our clients and our communities while maintaining a constant level of customer service.

As the situation with COVID-19 has evolved, Grant Mercantile Agency, Inc. has had to make changes to our staff to allow employees to be home during this time where their families need them. In doing so, we have reduced our staff size and are changing our office hours for the time being to be 8:00 a.m. to 4:30 p.m. Monday through Friday.

Please be assured that this reduction in office hours will not affect the service you or your customers receive from our office. Customers who wish to make payments will continue to have access to our online payment portal and IVR payment line which will allow them to stay safe in their home to pay using a checking account or debit/credit cards. We will continue to post those payments to the accounts with no delay.

If you do not have access to our client portal, now is a great time to reach out via email to and request such access. Through our client portal you will continue to be able to view the most up to date information we have on the accounts assigned with our office. The necessary personnel will continue to monitor email and respond as timely as possible.

Thank you for your continued support and understanding in these difficult times.

Grant Mercantile Agency, Inc.

GMA takes great pride in providing superior service and exceptional recoveries. Our consistent work ethic and innovative collection services haveĀ earned us an excellent reputation for our professionalism, courtesy and positive public relations.

GMA's collectors are trained to assist debtors as counselors and advisors. Our goal is to help our debtors repay their debts as quickly as possible. By using a positive collection approach, our debtors are allowed to maintain their sense of pride. This philosophy helps preserve good will and positive public relations. By treating others as they would like to be treated, our collectors are highly effective.

This commitment to superior customer service extends to all facets of our business and is largely responsible for GMA's perennial success. Because GMA's clients enjoy more freedom to interact with our management and staff, they enjoy a greater degree of control and influence over the collection process. This allows more opportunities for our clients to access custom solutions that conform to their specific needs.

Over the years, GMA's management and staff have been recognized by their peers and trade organizations for their academic achievements, dedicated service and contributions to our industry. In addition to our high performance standards, commitment to excellence, professionalism, ethics and integrity, you can be assuredĀ that GMA maintains strict compliance with all local, state and federal regulations, including those contained in the California Civil Code, the Robbins-Rosenthal Fair Debt Collection Practices Act, the Federal Fair Debt Collection Practices Act (FDCPA), the Federal Fair Credit Billing Act (FCBA) and the Federal Fair Credit Reporting Act (FCRA), to name a few.